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Mavera Surfaces Used

A real brand perception audit interviews existing customers, potential customers, and people who left. This playbook simulates all three segments with Mavera personas, producing quantitative NPS scores and qualitative perception data — side-by-side — in a single session.

What Value Does Mavera Add?


When to Use This

  • You suspect a gap between how you see your brand and how the market sees it.
  • You’re losing deals or customers and want to understand whether brand perception is a factor.
  • You’re preparing for a rebrand and need a baseline measurement.
  • You want to compare perception across segments (customers love you but prospects don’t know you).
  • You’re presenting brand health metrics to leadership and need structured data.

What You Need


The Audit Framework

Three focus groups run in parallel — one per segment. Each uses the same questions for comparability.

Question Battery

Every segment answers the same 6 questions:

The Flow

1

Define brand context

Set your brand name, category, value proposition, and key competitors. This context is included in every focus group.
2

Create 3 persona segments

Build 2-3 personas per segment: satisfied customers, evaluating prospects, and recently churned users. Each persona has unique motivations and context.
3

Run 3 Focus Groups in parallel

Launch one focus group per segment. All use the same 6-question battery for cross-segment comparability.
4

Poll for completion

Monitor all three groups. They run independently and may complete at different times.
5

Cross-segment comparison

Compare NPS, semantic differentials, and open-ended themes across all three segments.
6

Generate 360-degree report

Use Chat with structured output to synthesize a comprehensive brand perception report with gap analysis.

Code: Full Brand Perception Audit

Setup and Configuration


Stage 1 — Create Segment Personas


Stage 2 — Run 3 Focus Groups

Each segment gets its own focus group with the same 6-question battery.

Stage 3 — Cross-Segment Comparison


Stage 4 — Generate 360-Degree Report


Running the Full Audit


Example Output


Variations

Run the same audit quarterly. Store results and diff:
Run the same battery for a competitor’s brand using your personas:
Instead of customer/prospect/churned, segment by industry:
Add an internal segment to see if employees and customers are aligned:

Credits Estimate

The three focus groups run in parallel on the server — total wall-clock time is the longest single group, not the sum. Expect 5-10 minutes for all three.

See Also

Focus Groups

NPS, Semantic Differential, and all question types

Positioning Workshop

Validate positioning after measuring current perception

Pricing Research

Test pricing alongside perception

News-Triggered Research

Monitor how external events shift brand perception

Generational Content Testing

Test perception across age cohorts

Annual Planning Kickoff

Feed perception data into annual planning